Customer Care

Customer Care

Our goal is that our customers are 100% satisfied with their purchases.

For any questions about our products and services, you can contact our Customer Service on WhatsApp at +39 348 927 4727 from Monday to Friday from 09.00 to 17.00.

Alternatively, you can send an e-mail to servizioclienti@dokito.it

Customer service does not operate on Saturdays, Sundays, the Monday following Easter Sunday and on the following days:

1 and 6 January.

25 April.

May 1.

June 2.

August 15.

November 1.

8, 25,26, 31 December.

The “Satisfied or Refunded” Dokito Coffee Guarantee

Dicos Group s.r.l guarantees the quality of products with the Dokito denomination and certifies that its products maintain the highest quality standards (a link to the ISO 22000 certification must be inserted here). Dicos Group s.r.l is therefore certain that the consumer will find the purchased products to their full satisfaction. However, if, for any reason, the Consumer is not entirely satisfied with one or more products, he will have the right to return it within 30 days from the date of receipt of the products even if the product has already been partially consumed by the person in charge. (See paragraph on withdrawal procedures). In this case, Dicos Group srl – within 30 days of receipt of the goods – will offer the Consumer (who can choose) a voucher for the purchase of a new Dokito product for an amount equal to the price of the returned product or a full refund of the price itself.

The warranty does not apply to damaged or incorrectly used products by the Buyer.

For any complaint concerning the products, the Consumer may contact Dicos Group s.r.l – Via Castelnuovo Parano, 1 – San Giorgio a Liri 03047 (FR) – Italy; tel: +39 0776911060.